Shipping policy

Processing Time Orders are typically processed within 1 to 2 business days. You'll receive a confirmation email once your order has shipped, along with tracking information.

Shipping Times Standard shipping typically takes 3 to 7 business days, depending on your location. Expedited shipping options may be available at checkout.

Shipping Rates Shipping rates are calculated at checkout based on your order weight and destination. Free shipping may be available on orders over a certain amount or on subscription orders, as noted at checkout.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24 to 48 hours for tracking information to update.

Delays While we do our best to ship orders promptly, occasional delays can happen due to high order volume, weather, or carrier issues. We appreciate your patience and will notify you of any significant delays.

International Shipping We currently ship to the United States, Canada, Ireland, Australia, and the United Kingdom. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we'll do our best to help resolve any issues.

Contact Questions about your shipment? Reach out to us at info@tended.pet with your order number.