Refund policy

Return and Refund Policy

We want you and your pet to be happy with every order. If something isn't right, here's how returns and refunds work.

Returns You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at info@tended.pet with your order number and the reason for your return. We'll provide instructions on how and where to send your package.

Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Non-Returnable Items For hygiene and safety reasons, opened consumable items (such as treats, food, or supplements) cannot be returned unless defective.

Subscriptions You can pause, skip, or cancel a subscription at any time from your account. Cancelling future shipments does not affect your ability to request a refund on an order already received, within the standard return window.

Late or Missing Refunds If you haven't received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at info@tended.pet.